Transcription Process
The Transcription Pros delivers quality and accurate transcriptions from the most common formats, regardless of how files were recorded. Simply put, we can transcribe files that have been recorded on devices ranging from iPhones to cassette tape players and everything in-between. To get a bit more technical, we accept audio and video recordings in AAC, AVI, M4A, MOV, MP3, MP4, MPEG, MPG, VOB, WAV, WMV, and WMA among others. If, by chance, your file format isn't recognized or accepted during the ordering process, just give us a call and we'll work to make it happen.
The amount of time involved to transcribe an audio recording depends on the size of the recording itself. Our goal is to deliver typical audio files 60 minutes or shorter in duration within two (2) business days (48 hours). Of course, rush service (24-hour turnaround time) is available for an additional fee and gives your order a higher priority in our queue. Please note: Poor audio quality, a large number of speakers, and / or the request for Verbatim transcriptions can also increase the time required to transcribe the file due to increased complexity.
You can rest assured that when you entrust The Transcription Pros with your audio recordings, you are working with the very best transcription professionals in the business. Know that every member of our team is thoroughly vetted, trained and experienced in audio transcription and customer care. Additionally, two team members are assigned to your file. Their job is to thoroughly check and double-check the final transcribed file to make certain it is as close to perfect as humanly possible.
Security and privacy are vitally important issues to The Transcription Pros. To start with, every file is encrypted (256-bit SSL—virtually "uncrackable!"), and accessible only to you and the team members assigned to your project. Your files will never be shared for any purpose, other than the work you have contracted us for. The Transcription Pros includes another layer of security in the process by having all team members sign a Non-Disclosure Agreement (NDA). By doing so, all transcribers and proofreaders are bound by law not to discuss or disclose contents of your files with anyone without your specific written consent. Finally, if you required an additional level of privacy, we will sign an NDA form for you, as well.
The Transcription Pros is noted for providing five-star transcription services in English only. However, we recognize that we are living in a global community and are working diligently to bring our valuable services to the non-English speaking professionals around the world. Stay tuned for that pending announcement!
Pricing / Payment
At The Transcription Pros our pricing is straightforward. For a 48-hour turnaround, we charge only 89 cents per audio minute. For example, a 60-minute file costs just $53.40.
The Transcription Pros has a "Rush Order" option! Just add on 60 cents per audio minute and your order will be given a higher priority in our order queue. For a 60-minute file, our average turnaround time for rush orders is less than one business day (24 hours). Please note: Poor audio quality, a large number of speakers, and / or the request for Verbatim transcriptions can also increase the time required to transcribe the file due to increased complexity.
For both services, we would charge an additional 40 cents per audio minute (20 cents per audio minute for each service).
Absolutely! Please contact The Transcription Pros to discuss your large project or give us an estimate of the volume of business we can expect, and we will give you the best bulk rate in the industry.
Support / My Order
Yes! Customer service and satisfaction is of paramount importance to The Transcription Pros. We are the only U.S.-based transcription service where the client can also request a particular transcriptionist for their order. Please note that such requests will result in longer turnaround for your file depending on the particular transcriptionist’s workload.
Our customers span multiple industries and may have unique needs. We do our best to accommodate special requests and would be glad to consider yours. Please email us at support@thetranscriptionpros.com or use the contact form on our site before placing your order to let us know what you’d like and we will get back to you immediately.
Our clients span multiple industries, which quite often require a special set of requirements. At The Transcription Pros, we pride ourselves in our ability to be flexible in order to meet and satisfy those special needs. To discuss your unique situation, you can reach The Transcription Pros in three ways: Complete the Contact Us form on our site; Call—844.727.4233; Email—support@thetranscriptionpros.com.